Frequently Asked Questions

1. How long does it take to process and deliver my order?

Your order will take 1-3 business days to process. The estimated delivery time is 6-8 business days, so please allow approximately 7-11 business days to receive your order.

2. Can I return items and who pays the return shipping costs?

Yes, you can return items within 30 days of the delivery date. Return shipping costs are the responsibility of the customer, unless the item is defective or incorrectly delivered; in this case, semoenati will cover the return shipping costs.

3. Do you deliver worldwide?

Unfortunately, our delivery service is limited to Germany.

4. Which payment methods are accepted?

We accept various payment methods, including major credit and debit cards (Visa, MasterCard, UnionPay and American Express), PayPal and mobile payment options such as Apple Pay and Google Pay.

5. How secure is my online order?

Your online order is protected. All transactions on our website are encrypted using advanced SSL technology to ensure your privacy and security. We regularly update and monitor our website to maintain the highest security standards.

6. Can I change my delivery address after placing my order?

Unfortunately, changing your delivery address is not possible after your order has been processed or shipped. We recommend checking your address carefully before completing your order to ensure a smooth delivery.

7. How long does it take to process a refund?

Refunds will be processed within 14 business days of receiving and inspecting the returned item. You will receive a confirmation email once the refund is complete.

8. What should I do if I receive a defective or damaged item?

If you receive a defective or damaged item, please contact our customer service immediately. We will cover the return shipping costs and arrange a refund or replacement. In case of damage, please send photos of the damage within 48 hours of receipt.

9. How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number. You can track your order via the website’s “Track Your Order” section.