semoenati

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Shipping policy






semoenati Shipping Policy


semoenati Shipping Policy

Our Goal

Our goal is to ensure a smooth and transparent shipping process that provides you with convenience and satisfaction. Below are the details of our shipping process.

Shipping Area

  • Countries: We currently ship within Germany.
  • Future expansion: Expansion to other shipping areas is being considered.

Shipping Costs

  • Within Germany: Free shipping for all orders.
  • No hidden fees: All costs are clearly stated at checkout.

Order Processing Time

  • Processing time: Orders are processed within 1-3 business days from the date of order placement, Monday to Friday.
  • Last order acceptance: 10:00 PM Central European Standard Time (Berlin).
  • Weekend orders: Orders placed on the weekend will be processed on the next business day.

Transport Time

  • Estimated delivery time: Delivery is expected to take 6-8 business days from the date the order is processed, Monday to Friday.
  • Working days: Shipping takes place from Monday to Friday.
  • Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
  • Total delivery time: It takes a total of 7-11 business days for you to receive your order.

Shipping Delays

  • Possible Delays: Delays may occur due to factors beyond our control, such as customs clearance, postal delivery delays, or high shipping volume during the holidays.
  • Customs and Post: Shipments may be subject to additional delays due to customs clearance or postal processing.
  • Shipping during the holidays: Increased demand during the holidays may result in longer delivery times, which may affect the arrival of shipments.
  • Overall impact: Please allow an additional 5 to 10 days for delivery of your order.

Shipping Procedure

  • Reliable courier services: We ship via DHL and FedEx.
  • Insured shipments: All shipments are insured. Please contact our customer service if any shipments are lost or damaged during transport.
  • Environmentally friendly packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.

Tracking Instructions

  • Tracking information: After purchase, you will receive an email with tracking information, including the shipping company name and tracking number.
  • Track your order: You can track your order through our website. Simply enter your tracking number into our tracking portal to view your order status. Track your order
  • Questions: Our customer service team will be happy to answer any questions you may have about tracking your order. Contact Us

Missing Item Procedure

  • Report missing items: Contact our customer service at info@semoenati.com within 7 days of receiving your package.
  • Solution: We will solve the problem as soon as possible and send a replacement item or offer a refund.

Return Policy

  • Returns: Returns are accepted within 30 days from the DATE OF DELIVERY.
  • Return Policy: Items must be unused and undamaged, and returned in their original packaging. Personalized items cannot be returned.
  • Costs: The customer is responsible for the return shipping costs, unless the item is defective or does not match the description. In such cases, semoenati will cover the return shipping costs.
  • Refund: Refunds will be processed within 14 days of receiving the returned item and will be refunded via the original payment method.

Refill Fee

  • No replacement fee: semoenati does not charge a replacement fee for returns.

Return Costs

  • For defective products: No costs for the customer. This applies if the product is incorrect, damaged by the carrier, or otherwise defective.
  • In case of customer remorse: The actual return shipping costs will be charged to the customer. This applies if the customer purchased the wrong product, the item doesn’t fit, or they no longer want the item.

Currency

All prices and fees listed on our website are in euros (EUR). All transactions, where applicable, will be conducted in euros. Please note that any applicable currency conversion fees or costs are the responsibility of the customer.

GDPR and Compliance with Legal Requirements

At semoenati, we are committed to protecting your personal data and ensure that our practices comply with the General Data Protection Regulation (GDPR) and relevant consumer protection laws in Germany.

We only collect and process personal data when we have a legal basis for doing so, including your consent, the performance of a contract, legal obligations, or legitimate interests.

Under the GDPR, you have rights, including the right to access, rectify, erase, and restrict the processing of your personal data.

By using our services, you agree to our privacy practices and acknowledge that we comply with applicable consumer protection laws in Germany.

If you have any questions about your personal data or this Compliance Statement, please contact us at:

    Questions?

    Visit our Frequently Asked Questions page or contact our customer service.

    Contact Information:

    • Business name: semoenati
    • Address: Lesserstraße 43, 22049 Hamburg, Germany
    • Email: info@semoenati.com